--- title: "Suger Insulin Inbox App — AI Email & CRM Automation" url: https://www.insulin.dev/inbox-app/ canonical: https://www.insulin.dev/inbox-app/ type: Platform description: "Insulin's Inbox App drafts email replies in your voice, watches for CRM stage changes, and stages the next action — you just approve and send." --- # Suger Insulin Inbox App — AI Email & CRM Automation > Canonical HTML version: https://www.insulin.dev/inbox-app/ 1. [Home](/) 2. / 3. Inbox App Insulin · Inbox App New # Let Insulin watch your inbox — and your CRM. Insulin drafts replies in your voice, catches CRM changes like a new deal stage, and stages the next action — you just approve and send. [Get a Demo](/schedule-demo/) [See all of Insulin](/) Now in early access — request a demo to get started. Watch the whole loop in 29 seconds — or [open “New in Insulin: the Inbox App.” on YouTube](https://www.youtube.com/watch?v=E_o9oD63F0I). Watches the inbox and CRM you already use Gmail Outlook Salesforce HubSpot Microsoft Dynamics 365 (coming soon) How it works ## From a plain-English rule to a sent reply 1 ### Connect inbox & CRM Link Gmail or Outlook, then Salesforce, HubSpot, or Dynamics 365 as a trigger. 2 ### Describe a rule Tell Insulin what to watch for and what to do — in plain English. 3 ### Insulin drafts it A reply in your voice, plus the CRM action staged and ready to review. 4 ### You approve Send the email and run the CRM action together — or edit first. Rules ## Say the rule once. Insulin builds the automation. Describe what should happen — "when a Salesforce stage changes to Proposal, draft a follow-up and create a private offer" — and Insulin turns it into a structured rule, powered by the same [Jobs](/jobs/) and [Agents](/agents/) that run the rest of Insulin. The same rules tag and sort incoming email automatically, so your inbox is already organized by the time you open it. - Plain-English rule builder - Match by stage, amount, or owner - Auto-tags & sorts your inbox as it arrives Inbox App · Rules Describe the rule in natural language When a Salesforce opportunity stage changes to "Proposal," draft a follow-up email and create a draft offer with dates shifted two months... Generate rule Re-generate Trigger Salesforce — Opportunity stage changed Stage Proposal Min. amount e.g. 50000 Context sources SugerGongSalesforce Sorts into your inbox automatically Todo insulin \+ Add tag Inbox App · Voice profile Voice profile Built from 16 recent emails Greeting Hi {name}, Sign-off Best regards, Register business\_friendly · moderate Openers I wanted to follow up · Thanks for the invite! Closers Let me know if you have time this week to connect. Voice profile ## Every reply, in your voice. Insulin learns your greeting, sign-off, tone, and go-to phrases automatically from your recent emails — so drafts read like you wrote them, not a bot. - Learned automatically, no setup - Full context before you approve - Every action logged & reviewable Chat ## Just ask — and watch it work. Type a request in plain language and Insulin plans the steps, executes them across your CRM and business data, and reports back with exactly what changed — no black box in between. - Multi-step plans, not black boxes - Real actions — offers, CRM updates, drafts - Full run history for every request Chat with your inbox Create a draft offer for this deal with dates shifted two months and update the CRM. Plan · 4/4 Inspect CRM opportunity & offer schema Create draft offer with dates shifted two months Update CRM with the new offer expiry date Report the results back to you Done. Created draft offer OFR-48291 (status: Draft, partner: AWS) with dates shifted to 2027-01-30, and updated the CRM opportunity's offer expiry date to match. 12 sent this week 3 discarded 5 no action needed Inbox App is part of [Suger Insulin](/) — [view pricing](https://www.suger.io/pricing/) or [contact sales](https://www.suger.io/contact-us/) for availability. The Inbox App runs on the same Insulin workspace as your [AI agents](/agents/), [scheduled jobs](/jobs/), and [knowledge bases](/knowledge-bases/) — the same rules and grounded data behind every reply. Need a dashboard or internal tool instead? See [Custom Apps](/custom-apps/). ## Frequently Asked Questions Common questions about the Insulin Inbox App What is the Insulin Inbox App? + The Inbox App is an AI teammate that watches your inbox and CRM, drafts replies in your voice, and stages CRM actions like offer creation or field updates — all routed through Approvals before anything sends. Which email providers and CRMs does it work with? + Gmail or Outlook for email. Salesforce and HubSpot triggers are available today, with Microsoft Dynamics 365 coming soon. Do I need to write code to set up a rule? + No. Describe the rule in plain English — what to watch for and what to do — and Insulin generates the structured trigger, match conditions, and context sources for you. Does it send emails or update my CRM automatically? + Not by default. Matched emails and CRM actions go to Approvals for review, where you can send, edit, or discard before anything reaches a contact or your CRM. Can Insulin organize my inbox automatically? + Yes. Rules can tag and sort incoming email as it arrives — a built-in Todo tag plus custom tags you define, like matching a keyword in the subject line — so your inbox is already classified by the time you open it. ## Let your inbox work for you See how the Inbox App drafts replies and stages CRM actions automatically. [Get a Demo](/schedule-demo/) [Talk to Sales](https://www.suger.io/contact-us/)